I am slowly losing my patience with all the hoops we are forced to jump through on a daily basis, designed by people in power.
In South Africa when dealing with the various bureaucracies you resign yourself to a seemingly lack of interest and at times pure incompetence of the civil servants, make allowances and as we say ‘Gaan maar aan!’
When I arrived in the UK nearly 5 years ago I was amazed a the postal system (still am), especially living so remote and getting a parcel delivered within 1 day. The NHS sending me a letter within 2 week of my arrival inviting me to make an appointment for various medical tests as I was over a certain age. 🙂 The NHS however is now failing dismally. Post Covid, trying to see a doctor is well nigh impossible. You have to call and then make an appointment for a telephone call. Only once you have had the telephone call will the doctor decide if a physical appointment is necessary, otherwise they diagnose you over the phone. Mel had to get her foot x-rayed – it took them 3 weeks to send the results ??? I still haven’t had any feedback to what could be the cause the total lack of taste – been three years now – I know it is from the vaccine, but they will not acknowledge this. I will be seeing my friendly GP as soon as I get back.
I am also trying to sort out pension payouts from the private pension I have been contributing to since I have been here. To get a straight answer is impossible. They cannot advise me over the phone and I have to do it all online for verification purposes. I have queries about their regulations and I get a reply stating that they will get back to me in 5 working days!!!!!
Then there is the Council tax – I advised the Highland Council at the beginning of March that I was moving out and to please send me a bill of what might be owing. Still nothing but I got a letter this week, demanding payment, even though I have been paying regularly every month. Again communication on line and via email. Reply I got is that they are currently under staffed and are working through all their correspondence in date order and they will reply when it is my turn!!!!!
And don’t get me started on the electricity bill – I have steam spewing from my brain here!! Counting the days till I am back in the rainbow nation, where I just inherently know how to deal with the clumsy way of dealing with issues. A lot less rules, regulations and red tape.